This policy explains what information Rizen Digital collects when you use this website or work with us, and how we handle it. We've kept it in plain language rather than dense legal text.
1. Information we collect
When you fill out a form on this site — the contact form, the "Get in Touch" popup, or a newsletter signup — we collect what you enter: typically your name, email address, phone number, company name, and any message or project details you share. If you're an existing client, we also hold the information needed to deliver the agreed services, such as website access or campaign account details.
2. How we use it
We use the information you share to respond to enquiries, prepare proposals, deliver and manage services for existing clients, and send occasional updates if you've opted in to hear from us. We don't use your details for anything beyond what you'd reasonably expect from getting in touch with a digital marketing agency.
3. Cookies and analytics
Like most websites, this site uses cookies and analytics tools to understand how visitors use it — which pages get read, how people arrive here, and where the experience could be better. You can disable cookies through your browser settings; the site will still work, though some features may behave differently.
4. Sharing your information
We don't sell or rent your personal information. We may share it with trusted third-party tools we use to run the business — email delivery services, analytics platforms, hosting providers — strictly to the extent needed for them to do their job, and only where they meet reasonable data protection standards. We'll also share information where required by law.
5. How we protect it
We take reasonable technical and organisational steps to keep the information we hold secure, including restricting who on our team can access client data. No online system is completely risk-free, but we treat this seriously and review our practices as the business grows.
6. How long we keep it
We keep enquiry and client information for as long as it's needed to deliver services and meet our own business and accounting obligations, and we remove it when it's no longer needed for those purposes.
7. Your rights
You can ask us at any time what information we hold about you, request a correction, or ask us to delete it, subject to any legal or contractual reasons we may need to retain certain records. Just email us and we'll action it promptly.
8. Links to other sites
This site may link out to third-party websites — client sites, social platforms, tools we recommend. We're not responsible for the privacy practices of those external sites, so it's worth checking their own policies.
9. Changes to this policy
We may update this policy occasionally to reflect changes in how we operate or in applicable law. The version published here is always the current one.
10. Contact us
If you have any questions about this policy or how your information is handled, email us at admin@rizendigital.com.