These terms apply whenever you use this website or engage Rizen Digital for SEO, digital marketing, or web development services. Please read them before you get in touch or sign on as a client.

1. Agreement to these terms

By browsing this website or hiring us for a project, you're agreeing to the terms below. If we've sent you a separate signed proposal or service agreement for your project, that document takes priority wherever it says something different from this page.

2. The services we provide

Rizen Digital offers search engine optimisation, digital marketing, creative branding, and web development services. The exact scope, deliverables, and timelines for any paid engagement are confirmed in writing — typically a proposal, quote, or statement of work — before work begins. Anything not listed in that document is outside the scope of the engagement unless we agree to it separately.

3. What we need from you

SEO and digital marketing work depends on access and information from your side — website logins, brand assets, product details, approvals, or a point of contact who can answer questions promptly. Delays in providing these can affect our ability to hit agreed timelines, and we'll flag that as soon as it becomes a factor.

4. Fees and payment

Fees, billing frequency, and payment terms are set out in your proposal or invoice. Unless we've agreed otherwise in writing, invoices are payable within the timeframe stated on the invoice. We reserve the right to pause work on an account with significantly overdue payments until the balance is settled.

5. Intellectual property

Once an invoice for a piece of work is paid in full, ownership of the final deliverables (content, designs, or code created specifically for you) transfers to you, except for any third-party tools, licensed assets, stock imagery, or frameworks used to build them, which remain subject to their own licences. We retain the right to reference completed, non-confidential work in our own portfolio and case studies unless you ask us not to.

6. Confidentiality

We treat business information you share with us — analytics access, strategy documents, unpublished plans — as confidential, and we won't share it outside our team without your permission, except where required by law.

7. About SEO and marketing results

We're upfront about this: no agency can honestly guarantee specific search rankings, traffic numbers, or conversion figures, because search engines and ad platforms control factors outside anyone's control. What we do commit to is applying current best practice, being transparent about what's working and what isn't, and adjusting the approach based on real performance data rather than vanity metrics.

8. Limitation of liability

To the extent permitted by law, Rizen Digital's liability for any claim arising from our services is limited to the fees paid for the specific service in question. We're not liable for indirect losses, such as lost profits or lost business opportunities, arising from the use of our services.

9. Ending an engagement

Either party can end an ongoing engagement by giving written notice, as specified in your service agreement. You'll be billed for work completed up to the effective end date, and any prepaid, undelivered work will be settled fairly between both parties.

10. Governing law

These terms are governed by the laws of India, and any disputes arising from them will fall under the jurisdiction of the courts in Kolkata, West Bengal.

11. Changes to these terms

We may update this page from time to time as our services or applicable regulations change. The version published here is always the current one, and continued use of our services after an update means you accept the revised terms.

12. Questions about these terms

If anything here needs clarifying, reach out to us at admin@rizendigital.com and we'll be glad to walk you through it.